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  • Which travel class is typically more luxurious than economy and often chosen for long-haul flights?
  • What is the average amount of revenue earned per passenger mile?
  • Which statement best describes accessibility considerations for exit-row passengers with assistive devices?
  • What is the fee called when luggage exceeds weight limits?
  • A lower fare offered by an airline to generate more business (AKA discount fare)
  • Which of the following is a core element of TAP's crew CRM training?
  • Which of the following is a core element of TAP's crew CRM training?
  • What steps are taken following a near-miss or security risk onboard?
  • Which system describes airlines using hubs as connecting centers for many flights to outlying cities?
  • AED is typically used on board under which circumstance?
  • What is the standard procedure for a passenger requesting an exit-row seat?
  • How should cabin crew respond to a conflict between passengers in flight?
  • Which of the following is a core element of TAP's crew CRM training?
  • In turbulence, what should passengers do regarding the seat belt sign?
  • How does TAP emphasize customer service while maintaining safety?
  • Who coordinates the cabin crew during an in-flight emergency?
  • What term describes a traveler who hopes to obtain a seat on a full flight?
  • What is the surcharge imposed to pay for airport improvements called?
  • What is the amount of space between one seat on a plane and the seat directly in front of you or behind?
  • What is the recommended response to turbulence when seated tasks still require attention?
  • Which of the following is a core element of TAP's crew CRM training?
  • Which term describes a published fare that applies when travel involves connections between different airlines?
  • What is the primary purpose of regular safety drills and checklists?
  • Which of the following is a core element of TAP's crew CRM training?
  • Which trade association represents major US airlines before governmental bodies and promotes safety and efficiency in air travel?
  • How are emergency medical situations typically communicated to the cockpit?
  • What term describes a passenger who does not show up for the scheduled flight but does not cancel or change the reservation?
  • What is the term for a round trip where the return journey starts from a different city than the original destination?
  • What term describes the distance between seats?
  • In mileage terminology, HIP stands for what phrase?
  • What is the most frequently used discount fare for international travel?
  • Which of the following is a core element of TAP's crew CRM training?
  • Which organization appoints US Travel Agencies to sell tickets for international airlines serving the US?
  • What is the code uniquely identifying an air reservation in the airline system?
  • A reserved travel arrangement is described as what?
  • What is the term for the least expensive and most commonly used class of service on air or rail travel?
  • Which of the following is a core element of TAP's crew CRM training?
  • Which organization licenses pilots, certifies aircraft, and enforces safety rules for air travel?
  • What is the standard command to begin an emergency evacuation from the cabin?
  • Which action is NOT part of the standard post-flight safety concern process?
  • What is the name of the 225-mile zone extending from the US border into Canada and Mexico within which the US ticket tax is assessed?
  • Which describes the conventional airline ticket that includes a booklet of coupons, including one kept by the passenger?
  • Which organization was created by the ATA to regulate the distribution of airline tickets?
  • In CPR, which is the correct first action?
  • Which items are generally prohibited from carry-on on most TAP flights?
  • AKA executive class, which class of service lies between first class and coach in terms of amenities?
  • What information is typically included in an incident report?
  • What is the standard approach to controlling severe bleeding on board?
  • Which action helps maintain cabin cleanliness during service?
  • Which service describes flights offered to the public on a published timetable for designated routes?
  • The 225 miles zone extending from the US border into Canada and Mexico is called what?
  • ATA stands for which trade organization?
  • What are the immediate actions during a cabin depressurization?
  • In mileage terms, what denotes a point on an itinerary with a higher fare than the through fare between origin and destination?
  • A journey from an originating city to a destination city with no return to the origin is called what?
  • What is the term for the number of miles assigned by IATA to every city-pair used in published international fares?
  • Which term, also known as business class, describes a class of service between first class and coach?
  • In a wind-shear or extreme weather event, what is the primary action for cabin crew?
  • Yield is defined as which of the following?
  • Fare from one stop over point to another.
  • Who should be alerted first when smoke is detected in the cabin?
  • What does culturally aware announcements mean in TAP's customer service approach?
  • What tax is charged on passengers leaving a country?
  • Which term refers to a reserved travel arrangement made for a private group or tour operator?
  • What is the primary responsibility of the lead flight attendant during a medical call?
  • What is the procedure for a water landing in terms of crew actions?
  • How should a crew respond to sudden smoke in the cabin?
  • How should crew manage dietary restrictions on board?
  • What term is AKA economy class, the least expensive and most frequented compartment on an aircraft or Amtrak?
  • Which term is also known as a direct flight?
  • What tax is imposed on passengers entering a country?
  • How should a seizure be managed during flight?
  • Which term describes a trip that is like a circle trip but the return route differs from the outbound route?
  • Which term describes the system where many flights connect through central hubs?
  • What is the term for a program that rewards travelers for flying with a specific airline?
  • What term describes a small regional airline that generates annual operating revenues of less than $100 million, most only offer service to one region of the country?
  • What term refers to the old-school airline ticket that includes a coupon booklet?
  • What is the recommended approach when a cabin crew member detects a potential safety hazard after landing?
  • What arrangement, similar to a round trip, allows departure from and return to different airports within a city or a neighboring city due to fare differences?
  • What privacy consideration is essential when assisting a passenger with a disability?
  • Which term describes a charge applied to tickets for travel within the US, including near-border regions?
  • In a water ditching, which equipment is deployed to aid passenger egress?
  • Which term describes the arrangement enabling transfers of passengers and baggage between airlines when itineraries involve more than one carrier?
  • Which of the following is a core element of TAP's crew CRM training?
  • Why is proper seating important for dynamic updates or announcements?
  • Which statement about accessibility in exit rows is NOT correct?
  • What is the primary reason for securing loose items during turbulence?
  • Oxygen administration on board should be provided according to which protocol?
  • Which term describes a small regional airline that typically operates within a limited geographic area?
  • Which of the following is a core element of TAP's crew CRM training?
  • What is the correct response if a passenger attempts to bypass a seat belt sign?
  • Which term refers to a travel arrangement that is reserved and secured for travel?
  • What term describes selling more tickets than there are seats on a flight?
  • Which pricing method for international airfares depends on the specific route flown and is commonly used for international discount fares?
  • What is a key step when handing over an Unaccompanied Minor to a designated guardian?
  • Which term is defined as the charge applied to airline tickets for travel within the United States?
  • What term covers all flights between and within the continental United States, plus parts of Alaska, Hawaii, Puerto Rico, the Virgin Islands, and Canada?
  • Which term describes a flight that goes directly from origin to destination with no intermediate landings?
  • What is the term for a program that rewards passengers for flying with a specific carrier?
  • Has a stop that requires the passenger to change planes is called what?
  • What is the term for a special counting unit established by IATA to calculate airfares that involve countries with different currencies?
  • What tax is charged on each take-off and landing at US airports?
  • Which independent federal agency was created to investigate aviation accidents?
  • What is the first action a crew should take during a rapid cabin depressurization?
  • During a medical emergency, how should oxygen be provided to a passenger when available on board?
  • Which term is used for promotional fares designed to generate more business?
  • How should a crew handle a disruptive passenger while maintaining safety?
  • Which agency is part of Homeland Security and is responsible for protecting the nation's transportation systems and supervising entry of people and goods into the US?
  • Which term denotes compensation owed to a passenger who is bumped if the airline cannot get them to their destination within the originally scheduled time?
  • Which are primary responsibilities of cabin crew during boarding in a busy airport environment?
  • What term describes a person who is placed on a list of people seeking a service that is sold out?
  • Which term denotes a stop where a passenger can temporarily leave the aircraft and continue the journey later?
  • CRM stands for Crew Resource Management. What is its main purpose in emergencies?
  • Which procedure describes reporting post-flight safety concerns to management?
  • During high-altitude turbulence, how should a passenger's request to use a lavatory be handled?
  • Which of the following best defines a through fare in airline pricing?
  • Which term describes the lower fare category used by airlines to stimulate additional business?
  • A journey from an origin city to a destination city with no return is called what?
  • Which organization established neutral units of construction (NUCs) to calculate fares across currencies?
  • Which items are considered dangerous goods in cabin and must not be onboard unless specially permitted?
  • Which act ended the government's economic control of US airlines, allowing carriers to set their own routes, fares, and commissions?
  • What code identifies a passenger's itinerary in airline systems?
  • What metric measures how efficiently an airline fills its seats?
  • What term describes the horizontal measurement of seat width?
  • Where are life jackets stored and when should passengers use them?
  • Why should emergency procedures be followed during a water landing?
  • What fee established in 2001 to pay for increased security measures?
  • Which term describes a trip where the outbound and return routes may differ, often used for sightseeing?
  • During galley operations in turbulence, which action is required?
  • Why is it important to practice regular safety drills and checklists?
  • When is a tourniquet appropriate to use on board?
  • What term describes the fare for a trip through a connecting city when the flights involve different airlines that have agreed on one published fare?
  • When a passenger with a disability requests assistance, which practice is recommended?
  • What term describes a person who wants space on a flight listed as full?
  • When considering Unaccompanied Minors, what seating is preferred?
  • What term describes a flight with one or more stops where passengers do not have to change planes at the stop?
  • What term refers to the part of an airline or travel agency staffed by specialists in international airfares?
  • What term refers to specially scheduled flights reserved by a private group or tour operators?
  • Which option is NOT typically part of post-flight safety concerns reporting?
  • What term describes being denied a seat on a flight despite having a confirmed reservation because the flight is oversold?
  • After a near-miss, what action best supports an investigation?
  • What compensation is owed to a passenger who is bumped if the airline cannot get them to their destination within the originally scheduled time?
  • During critical operations, how should you verify passenger identity?
  • Which term describes agreements where a flight is marketed by one airline but operated by another on behalf of both carriers?
  • What is another name for a promotional low fare offered to generate more business?
  • Which guideline best supports clear and calm in-flight announcements during emergencies?
  • What is the correct method for securing galley equipment during turbulence?
  • How should a crew respond to a passenger who forgets their seat belt sign during turbulence?
  • What is the U.S. ticket tax?
  • What term refers to international travel arrival or departure points?
  • Which of the following is a core element of TAP's crew CRM training?
  • Which term describes all flights within the United States and a defined set of nearby regions?
  • What is the primary purpose of the cabin safety demonstration?
  • Which option BEST describes how to handle a medical emergency just before landing?
  • Which term describes a passenger who does not show for the scheduled flight but does not cancel?
  • Which of the following best describes the role of security in an emergency evacuation?
  • What is the term for an agreement among airlines to cooperate on passenger transfers?
  • What term describes flight information stored electronically rather than on a paper ticket?
  • Which of the following is NOT listed as an example of a visual aid used in multilingual emergencies?
  • The layout of seats in an aircraft is called what?
  • What is the term for a stop where the passenger alights to board another flight?
  • Yield management is a fare structure designed to maximize revenue. Which option best represents this concept?
  • What term describes a planned break in a journey when the traveler stays domestically for more than 4 hours or internationally for more than 24 hours?
  • Which pricing system ties the fare to the number of miles flown?
  • During a medical emergency, who should be informed to coordinate the response?
  • ARC stands for Airlines Reporting Corporation; what is the exact name of the organization abbreviated ARC?
  • Which of the following practices is NOT recommended when delivering in-flight announcements during emergencies?
  • Which action helps ensure accessibility in exit rows?
  • Which of the following is a core element of TAP's crew CRM training?
  • What term describes a movable partition that divides an airplane into compartments?
  • What is the term for the percentage of available seats sold on a flight?
  • Which of the following is a core element of TAP's crew CRM training?
  • Which entity negotiates with airlines to buy seats at bargain rates and resell the tickets?
  • Which term describes a ticket accepted as valid by all member airlines?
  • What is the term for a record of a passenger's reservation information in a computer?
  • What is the role of the purser during ground and flight operations on a TAP flight?
  • What are compartments that distinguish levels of service called?
  • Which of the following is a core element of TAP's crew CRM training?
  • Which of the following is a core element of TAP's crew CRM training?
  • If a flight is sold out and you are placed on a list hoping to get a seat, this is called being:
  • Which arrangement allows departure from one airport and return to a different airport in the same city due to fare differences?
  • Which term means a flight that has no intermediate stops?
  • What form of airline ticket accepted as valid by all airlines that are members of the ATA?
  • Which organization aims to create order and stability in international aviation?
  • Maximum Permitted Miles (MPM) refers to the maximum mileage between city pairs used for published fares, with surcharges applying if the mileage exceeds this limit. Which statement is true about MPM?
  • What term describes a fare structure designed to maximize revenue?
  • How should crew manage passengers during a medical oxygen event where oxygen supply is limited?
  • Before pushback, which of the following is NOT a key cabin readiness check?
  • What term describes a journey that returns to the city where it began with no additional stop-overs?
  • Which sequence best describes performing CPR on an adult in-flight?
  • What document allows a passenger to board a flight?
  • What is the purpose of an emergency exit on an aircraft?
  • What includes all air service offered to the public for hire, whether for passengers or for cargo?
  • What term refers to the total side-to-side space available at the seat cushion or chest level?
  • Why is hygiene and sanitation in lavatories and galleys important during flight?
  • During a medical oxygen event, who should be informed about the status?
  • During an in-flight emergency, what is the primary role of the lead flight attendant?
  • Which term refers to rules for formulating airfare for itineraries not simple round-trips, often used for international travel?
  • Under which policy can carriers fly where they choose, charge what they wish, and make deals with each other?
  • Which of the following is a core element of TAP's crew CRM training?
  • Which travel class provides the most comfortable service on planes and trains?
  • Which fare is the most commonly used international discount fare, abbreviated as APEX?
  • Which term describes the pricing method based on the route?
  • What is included in a pre-landing cabin check?
  • Which term refers to the passenger’s reservation details stored electronically in a computer?
  • Why is cabin privacy important during a medical emergency?
  • Which step is essential when processing Unaccompanied Minors for boarding?
  • What document is typically required for boarding and seat assignment at the airport?
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