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  • What is the term for a program that rewards passengers for flying with a specific carrier?
  • Which term refers to a reserved travel arrangement made for a private group or tour operator?
  • Which of the following is a core element of TAP's crew CRM training?
  • Which statement best describes accessibility considerations for exit-row passengers with assistive devices?
  • Which option BEST describes how to handle a medical emergency just before landing?
  • Which of the following is a core element of TAP's crew CRM training?
  • Under which policy can carriers fly where they choose, charge what they wish, and make deals with each other?
  • Which pricing method for international airfares depends on the specific route flown and is commonly used for international discount fares?
  • Which describes the conventional airline ticket that includes a booklet of coupons, including one kept by the passenger?
  • Yield management is a fare structure designed to maximize revenue. Which option best represents this concept?
  • Which term describes a passenger who does not show for the scheduled flight but does not cancel?
  • What term describes flight information stored electronically rather than on a paper ticket?
  • Which of the following is a core element of TAP's crew CRM training?
  • What is the term for a special counting unit established by IATA to calculate airfares that involve countries with different currencies?
  • Which term describes the arrangement enabling transfers of passengers and baggage between airlines when itineraries involve more than one carrier?
  • Why is proper seating important for dynamic updates or announcements?
  • Which term is also known as a direct flight?
  • Which term denotes a stop where a passenger can temporarily leave the aircraft and continue the journey later?
  • In mileage terminology, HIP stands for what phrase?
  • Which term describes a trip where the outbound and return routes may differ, often used for sightseeing?
  • Which action is NOT part of the standard post-flight safety concern process?
  • Which of the following is a core element of TAP's crew CRM training?
  • What steps are taken following a near-miss or security risk onboard?
  • In mileage terms, what denotes a point on an itinerary with a higher fare than the through fare between origin and destination?
  • What term describes a flight with one or more stops where passengers do not have to change planes at the stop?
  • Which of the following is a core element of TAP's crew CRM training?
  • What is the correct method for securing galley equipment during turbulence?
  • What is the correct response if a passenger attempts to bypass a seat belt sign?
  • What information is typically included in an incident report?
  • What is the average amount of revenue earned per passenger mile?
  • Which action helps ensure accessibility in exit rows?
  • What is the surcharge imposed to pay for airport improvements called?
  • Which arrangement allows departure from one airport and return to a different airport in the same city due to fare differences?
  • What term refers to the old-school airline ticket that includes a coupon booklet?
  • In turbulence, what should passengers do regarding the seat belt sign?
  • If a flight is sold out and you are placed on a list hoping to get a seat, this is called being:
  • Which option is NOT typically part of post-flight safety concerns reporting?
  • Which of the following is a core element of TAP's crew CRM training?
  • In a wind-shear or extreme weather event, what is the primary action for cabin crew?
  • What term describes a person who is placed on a list of people seeking a service that is sold out?
  • A lower fare offered by an airline to generate more business (AKA discount fare)
  • What term describes a person who wants space on a flight listed as full?
  • What term refers to international travel arrival or departure points?
  • During a medical oxygen event, who should be informed about the status?
  • Which term is used for promotional fares designed to generate more business?
  • What document allows a passenger to board a flight?
  • Which service describes flights offered to the public on a published timetable for designated routes?
  • What does culturally aware announcements mean in TAP's customer service approach?
  • Before pushback, which of the following is NOT a key cabin readiness check?
  • What tax is imposed on passengers entering a country?
  • Has a stop that requires the passenger to change planes is called what?
  • What is the code uniquely identifying an air reservation in the airline system?
  • Which of the following is a core element of TAP's crew CRM training?
  • What term describes a passenger who does not show up for the scheduled flight but does not cancel or change the reservation?
  • What term describes selling more tickets than there are seats on a flight?
  • Fare from one stop over point to another.
  • What is the term for a stop where the passenger alights to board another flight?
  • What term refers to the total side-to-side space available at the seat cushion or chest level?
  • Which of the following is a core element of TAP's crew CRM training?
  • What is the term for an agreement among airlines to cooperate on passenger transfers?
  • When a passenger with a disability requests assistance, which practice is recommended?
  • When is a tourniquet appropriate to use on board?
  • Why is hygiene and sanitation in lavatories and galleys important during flight?
  • What fee established in 2001 to pay for increased security measures?
  • After a near-miss, what action best supports an investigation?
  • What term covers all flights between and within the continental United States, plus parts of Alaska, Hawaii, Puerto Rico, the Virgin Islands, and Canada?
  • Which of the following practices is NOT recommended when delivering in-flight announcements during emergencies?
  • What is the standard command to begin an emergency evacuation from the cabin?
  • What is the term for the least expensive and most commonly used class of service on air or rail travel?
  • Which procedure describes reporting post-flight safety concerns to management?
  • Which term means a flight that has no intermediate stops?
  • Which of the following is a core element of TAP's crew CRM training?
  • A reserved travel arrangement is described as what?
  • What is the term for the percentage of available seats sold on a flight?
  • What includes all air service offered to the public for hire, whether for passengers or for cargo?
  • What is the amount of space between one seat on a plane and the seat directly in front of you or behind?
  • Which term is defined as the charge applied to airline tickets for travel within the United States?
  • How should cabin crew respond to a conflict between passengers in flight?
  • Which sequence best describes performing CPR on an adult in-flight?
  • Which independent federal agency was created to investigate aviation accidents?
  • Which travel class is typically more luxurious than economy and often chosen for long-haul flights?
  • During critical operations, how should you verify passenger identity?
  • Which of the following is a core element of TAP's crew CRM training?
  • What is the role of the purser during ground and flight operations on a TAP flight?
  • How should a crew handle a disruptive passenger while maintaining safety?
  • Which term describes a flight that goes directly from origin to destination with no intermediate landings?
  • The layout of seats in an aircraft is called what?
  • How should a seizure be managed during flight?
  • What is the U.S. ticket tax?
  • The 225 miles zone extending from the US border into Canada and Mexico is called what?
  • During galley operations in turbulence, which action is required?
  • Which organization appoints US Travel Agencies to sell tickets for international airlines serving the US?
  • Why is it important to practice regular safety drills and checklists?
  • What is the term for a round trip where the return journey starts from a different city than the original destination?
  • What is another name for a promotional low fare offered to generate more business?
  • Which are primary responsibilities of cabin crew during boarding in a busy airport environment?
  • Which term, also known as business class, describes a class of service between first class and coach?
  • Which term describes all flights within the United States and a defined set of nearby regions?
  • Which act ended the government's economic control of US airlines, allowing carriers to set their own routes, fares, and commissions?
  • Which statement about accessibility in exit rows is NOT correct?
  • Which term refers to rules for formulating airfare for itineraries not simple round-trips, often used for international travel?
  • What metric measures how efficiently an airline fills its seats?
  • Which term denotes compensation owed to a passenger who is bumped if the airline cannot get them to their destination within the originally scheduled time?
  • CRM stands for Crew Resource Management. What is its main purpose in emergencies?
  • What is the term for a record of a passenger's reservation information in a computer?
  • What is the term for a program that rewards travelers for flying with a specific airline?
  • Which organization licenses pilots, certifies aircraft, and enforces safety rules for air travel?
  • Which term describes a charge applied to tickets for travel within the US, including near-border regions?
  • AED is typically used on board under which circumstance?
  • What is the term for the number of miles assigned by IATA to every city-pair used in published international fares?
  • What privacy consideration is essential when assisting a passenger with a disability?
  • Which of the following is a core element of TAP's crew CRM training?
  • What tax is charged on each take-off and landing at US airports?
  • Who should be alerted first when smoke is detected in the cabin?
  • How should a crew respond to a passenger who forgets their seat belt sign during turbulence?
  • What is the primary purpose of regular safety drills and checklists?
  • What term describes a movable partition that divides an airplane into compartments?
  • Which term describes a small regional airline that typically operates within a limited geographic area?
  • Oxygen administration on board should be provided according to which protocol?
  • What term describes being denied a seat on a flight despite having a confirmed reservation because the flight is oversold?
  • Which organization established neutral units of construction (NUCs) to calculate fares across currencies?
  • What document is typically required for boarding and seat assignment at the airport?
  • What is the standard approach to controlling severe bleeding on board?
  • Which of the following best describes the role of security in an emergency evacuation?
  • Which trade association represents major US airlines before governmental bodies and promotes safety and efficiency in air travel?
  • What term describes a planned break in a journey when the traveler stays domestically for more than 4 hours or internationally for more than 24 hours?
  • In a water ditching, which equipment is deployed to aid passenger egress?
  • During an in-flight emergency, what is the primary role of the lead flight attendant?
  • Which term describes a published fare that applies when travel involves connections between different airlines?
  • Which entity negotiates with airlines to buy seats at bargain rates and resell the tickets?
  • Which of the following is a core element of TAP's crew CRM training?
  • What is a key step when handing over an Unaccompanied Minor to a designated guardian?
  • What is the name of the 225-mile zone extending from the US border into Canada and Mexico within which the US ticket tax is assessed?
  • In CPR, which is the correct first action?
  • Where are life jackets stored and when should passengers use them?
  • Which of the following is a core element of TAP's crew CRM training?
  • What is the first action a crew should take during a rapid cabin depressurization?
  • What is the fee called when luggage exceeds weight limits?
  • What is the primary reason for securing loose items during turbulence?
  • Which of the following is a core element of TAP's crew CRM training?
  • Which travel class provides the most comfortable service on planes and trains?
  • What term describes a fare structure designed to maximize revenue?
  • What are compartments that distinguish levels of service called?
  • Which term describes a ticket accepted as valid by all member airlines?
  • Which action helps maintain cabin cleanliness during service?
  • What term refers to specially scheduled flights reserved by a private group or tour operators?
  • Which pricing system ties the fare to the number of miles flown?
  • Which agency is part of Homeland Security and is responsible for protecting the nation's transportation systems and supervising entry of people and goods into the US?
  • Maximum Permitted Miles (MPM) refers to the maximum mileage between city pairs used for published fares, with surcharges applying if the mileage exceeds this limit. Which statement is true about MPM?
  • Which system describes airlines using hubs as connecting centers for many flights to outlying cities?
  • What is the standard procedure for a passenger requesting an exit-row seat?
  • Which items are considered dangerous goods in cabin and must not be onboard unless specially permitted?
  • Which of the following best defines a through fare in airline pricing?
  • What term describes the distance between seats?
  • During a medical emergency, how should oxygen be provided to a passenger when available on board?
  • How are emergency medical situations typically communicated to the cockpit?
  • What is the most frequently used discount fare for international travel?
  • AKA executive class, which class of service lies between first class and coach in terms of amenities?
  • What is the primary purpose of the cabin safety demonstration?
  • What is the recommended response to turbulence when seated tasks still require attention?
  • Which fare is the most commonly used international discount fare, abbreviated as APEX?
  • What term describes the fare for a trip through a connecting city when the flights involve different airlines that have agreed on one published fare?
  • During high-altitude turbulence, how should a passenger's request to use a lavatory be handled?
  • Which of the following is NOT listed as an example of a visual aid used in multilingual emergencies?
  • When considering Unaccompanied Minors, what seating is preferred?
  • Which step is essential when processing Unaccompanied Minors for boarding?
  • Which term describes a trip that is like a circle trip but the return route differs from the outbound route?
  • Which term describes the system where many flights connect through central hubs?
  • What tax is charged on passengers leaving a country?
  • Which organization aims to create order and stability in international aviation?
  • Why should emergency procedures be followed during a water landing?
  • Which term describes agreements where a flight is marketed by one airline but operated by another on behalf of both carriers?
  • What term describes a journey that returns to the city where it began with no additional stop-overs?
  • What form of airline ticket accepted as valid by all airlines that are members of the ATA?
  • What term refers to the part of an airline or travel agency staffed by specialists in international airfares?
  • A journey from an originating city to a destination city with no return to the origin is called what?
  • What is the procedure for a water landing in terms of crew actions?
  • Which organization was created by the ATA to regulate the distribution of airline tickets?
  • How should crew manage dietary restrictions on board?
  • Which guideline best supports clear and calm in-flight announcements during emergencies?
  • Which term describes the pricing method based on the route?
  • During a medical emergency, who should be informed to coordinate the response?
  • Which term describes the lower fare category used by airlines to stimulate additional business?
  • What are the immediate actions during a cabin depressurization?
  • What is included in a pre-landing cabin check?
  • How should crew manage passengers during a medical oxygen event where oxygen supply is limited?
  • Why is cabin privacy important during a medical emergency?
  • How should a crew respond to sudden smoke in the cabin?
  • Which items are generally prohibited from carry-on on most TAP flights?
  • What is the purpose of an emergency exit on an aircraft?
  • A journey from an origin city to a destination city with no return is called what?
  • What term describes a small regional airline that generates annual operating revenues of less than $100 million, most only offer service to one region of the country?
  • ATA stands for which trade organization?
  • What term describes the horizontal measurement of seat width?
  • ARC stands for Airlines Reporting Corporation; what is the exact name of the organization abbreviated ARC?
  • What code identifies a passenger's itinerary in airline systems?
  • What arrangement, similar to a round trip, allows departure from and return to different airports within a city or a neighboring city due to fare differences?
  • What compensation is owed to a passenger who is bumped if the airline cannot get them to their destination within the originally scheduled time?
  • What is the primary responsibility of the lead flight attendant during a medical call?
  • Which term refers to the passenger’s reservation details stored electronically in a computer?
  • Which term refers to a travel arrangement that is reserved and secured for travel?
  • What term describes a traveler who hopes to obtain a seat on a full flight?
  • What term is AKA economy class, the least expensive and most frequented compartment on an aircraft or Amtrak?
  • Yield is defined as which of the following?
  • Who coordinates the cabin crew during an in-flight emergency?
  • How does TAP emphasize customer service while maintaining safety?
  • Which of the following is a core element of TAP's crew CRM training?
  • What is the recommended approach when a cabin crew member detects a potential safety hazard after landing?
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